What to do if you have a complaint
Contact us and tell us about your complaint, by:
- Email: info@lamdapremiumfunding.com.au
- Telephone: 1300 664 272
- Post: PO Box 440 Tullamarine, Vic. 3043
If required, a representative such as a financial counsellor, friend or family member, or lawyer, can make a complaint on your behalf. If English is not your first language, we will provide a translator for Lamda to help you make a complaint, if required.
We will do our best to resolve your complaint quickly. When we receive your complaint, we will take the following steps:
- Acknowledge your complaint within one business day, or as soon as practical.
- Assess and investigate your complaint. This may involve asking you for additional information about your complaint.
- Provide a written response to your complaint. This will set out:
- the final outcome of your complaint, including the reasons for our decision if we reject any part of the complaint.
- your right to take your complaint to AFCA if you are not satisfied with our response; and
- the contact details for AFCA.
If your complaint relates to a default notice or a hardship notice, we will provide you with our written response within 21 days of receiving the complaint. Otherwise, we will provide you with our written response within 30 days of receiving it.
Lamda Premium Funding Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to the AFCA.
AFCA provides fair and independent financial services complaint resolution that is free to customers. AFCA can be contacted at:
- Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001
- Phone: 1800 931 678
- Email: info@afca.org.au
- Website: www.afca.org.au
